How do I return an item?

tulipstuff

Last Update setahun yang lalu

If you’re looking to return or exchange your order for whatever reason, we’re here to help!


To start a return: click here to request a return

(if you need assistance with your return, you may contact us via the contact form on our contact us page ). Full instructions for submitting a return request are on our return request page.  Also, please read our refunds policy .


Summary:

1. Contact us within 30 days of delivery to request a return (but you must contact us within 14 days if the item is defective, damaged or if you receive the wrong item.)


2. After receiving approval of your return request, ship items back within 15 days of the approval of your return request (i.e. the postmark on your return shipment package must be within 15 days of the date we approved your return request).


US: If your return is accepted, we’ll email you a prepaid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


Canada/International: If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Canadian and international buyers are responsible for return shipping costs.


Details:

You have 30 days after receiving your item to request a return, and your items must be placed in the mail and shipped back to us within 15 days of the date we approved your return request (i.e. i.e. the postmark on your return shipment  package must be within 15 days of the date we approved your return request).


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging (if applicable). You’ll also need to include the receipt or return authorization form we email to you.


You can always contact us for any return question via the contact form on our contact us page or by emailing us at [email protected].


Damages and issues

Please inspect your order upon reception and contact us within 14 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please do not throw away the item or the product packaging if you receive a damaged item.


Exceptions / non-returnable items

Certain types of items cannot be returned like gift cards and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.


TulipStuff Gift cards cannot be returned. Gift cards are not refundable for cash except in states where required by law . All sales of gift cards are final.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

Your refund will be issued after we receive the items back from you.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.


Please remember it can take several business days for your bank or credit card company to process and post the refund to your account.

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